Terms of service

Terms of Service: Sales & Refund Policy
1. Custom Manufacturing & Final Sale Notice
All products sold by AVM, including Forged Wheels and Custom Cut Metals, are custom-engineered, made-to-order, or built to unique customer specifications.

All Sales are Final: Once an order is placed and production begins, it cannot be canceled or exchanged

Production Timeline: Production typically begins almost immediately after an order is placed to ensure timely delivery.

2. Wheel Orders

Cancellations & Accidental Orders

  • You may request a cancellation within 24 hours of placing your order if production has not started.
  • If a pre-production cancellation is approved, a 5–15% fee will be deducted from your refund to cover irreversible credit card processing and administrative fees.

Returns & Replacements

  • Returns or replacements are only accepted if the wheels produced do not match the specifications provided by the customer at the time of purchase.
  • Reporting Window: Any discrepancies must be submitted within one month (30 days) of delivery.

Authorized Returns:

  • If a return is authorized: The customer is responsible for all return shipping costs.
  • A 35% restocking fee applies. Once the wheels are inspected and cleared, a refund of 65% of the original purchase price (minus shipping) will be issued.

3. Custom Cut Metals
Fitment Guarantee

  • We stand behind the accuracy of our designs. If you receive an item with a manufacturing defect, incorrect dimensions, or a fitment issue caused by our production:
  • Reporting Window: You must contact us within 7 days of delivery.
  • Evidence Required: Clear photo or video proof is required for our engineering team to evaluate the claim.
  • Remedy: If the error is verified as ours, we will remake or replace the item at no cost to you.

4. What Is Not Covered (Exclusions)
We cannot offer returns, refunds, or replacements for the following:

  • Customer Error: Incorrect measurements, bolt patterns, offsets, or specifications provided by the buyer.
  • Buyer’s Remorse: Changes of mind or "unjust reasons" after production has started.
  • Post-Delivery Damage: Items that have been installed, modified, painted, bent, or otherwise damaged after delivery.
  • Manufacturing Variances: Minor cosmetic imperfections that do not impact fitment, safety, or performance (e.g., slight clearcoat blemishes, surface marks on non-critical areas, or variations typical of raw/stainless materials). These are considered acceptable within industry standards for off-road and race components.